Built in 2004 and refurbished in 2017, the Holland America Westerdam weighs 82,348 tons and features space for 1,916 guests. With a large number of oceanview and balcony staterooms, the Westerdam provides the opportunity for guests to experience all of the sights and sounds of their vacation, and through the Window’s Digital workshop, guests can learn to share their experiences through technology. Dining is varied onboard from five-course menus in the Vista Dining Room to the relaxed Lido Restaurant, and guests seeking a more intimate environment can enjoy the Pinnacle Grill. The Explorations Café onboard features an extensive library and opportunities to relax and read while sipping coffee beverages.
The Island Princess receives generally positive reviews for its service, entertainment, and unique itineraries, especially for destinations like the Panama Canal and Alaska. Many guests praise the friendly and accommodating staff, comfortable cabins, and enjoyable excursions. However, there are recurring criticisms regarding the ship's aging condition, inconsistent food quality, high extra charges, and disappointing internet connectivity. Some guests also mention issues with crowded spaces and occasional disorganization with excursions. Overall, the cruise offers a memorable experience, but there are areas that could be improved to meet the high expectations set by Princess Cruises.
Service is frequently highlighted as a strong point, with many guests praising the friendliness, professionalism, and helpfulness of the staff. However, there are occasional mentions of rude or inattentive personnel.